How To Return An Item?
If you wish to return an item, please inform within 7 days in either of the following ways-
1. An email with your order no. on hitakshihandloom@gmail.com
2. Call/WhatsApp us with your return request & order no. on +91 9024388881
Your item must be in its original unused condition to be returned. Merchandise that has been worn, washed, used, or altered will not be accepted for return or exchange or can be cause of refund hold.
Please note damage does not include any issue with the product pertaining to the style/design of the product. Bleeding and rubbing of vegetable dyes (especially the Indigo dye) is not a defect. Similarly, minor stitching issues in Kurtis / Quilts may occur even after rigorous quality checks. This may happen during the product undergoing packing process & will not be considered as a defect.
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Return Charges
1. All returns requested for other than any quality defect like not being as per your taste/likes will levy a return shipping charge of Rs 150/- per product.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Once we receive your exchange request, we will organize a Reverse Pickup. When the product is received and approved by our quality team, we will issue a refund equal to the amount of your purchase only. Please note the shipping fee is non-refundable. This process can take anything between 7 to 14 days.
In case, our courier partner does not provide Reverse Pickup from your location, you will need to ship it back to us. Kindly send the product back to us within 7 days of receiving it.
B-89 Acharya Vinoba Bhave Nagar
Behind Laxmi Narayan Temple Nursery Circle
Vaishali Nagar,Jaipur-302021 (Rajasthan), India